Refund policy

Return & Refund Policy – Kein Holz Mehr

Free Returns — Zero Stress.

 

You have the right to withdraw from your purchase within 30 days of delivery, in accordance with Austrian and EU consumer law.

• Unopened & Opened box:

You may return your order completely free of charge within 30 days.

We handle the entire return process for you — pickup, coordination with the shipping company, and all return costs are fully covered by us.

 

To request a return, please contact us at:

info@keinholzmehr.com

If you decide to return your sofa, we kindly ask that it is returned in
only new condition, free from any signs of use, damage, or stains.

Once we receive the sofa and confirm it meets these conditions,
your refund will be processed promptly.

The return shipping cost is not deducted from your refund.


we cover 100% of the return pickup and return shipping costs. Only the initial delivery shipping fee (from the initial delivery to your home) is non-refundable.

Compression Note:
Each sofa is vacuum-compressed for shipping. Please open the compression within 15 days of delivery to ensure the best quality and foam recovery.
If the sofa stays sealed for longer, material recovery may reduce. We cannot be held responsible for quality loss if the product remains compressed for weeks or months.